Frequently Asked Questions and Answers
Here you can find answers to the most commonly asked questions. If you have questions related to the project background, the timeline or other details, we also have a great FAQ section on our survey and signup page.
If you cannot find the answer to your questions, please don’t hesitate to contact us!
Answer: The term "Open Access Network" describes a network that allows multiple service providers to provide services to the end users connected to the network. This presents options for the customer in choosing from several connected service providers based on services they offer, the technical standard, and price. An Open Access Network promotes competition between connected service providers benefiting the customer by improved service levels and competitive pricing. The cable and fiber is installed and maintained by WideOpen Blacksburg.
Answer: You will find the service providers that sell services on our open access network by clicking on Contact in the main menu. New service providers will continue to be added.
Answer: Prices and terms are determined by each service provider. More information is available by clicking the package name link within each service offering. If your connection requires installation and installation is available in your neighborhood, you will be asked to sign a separate network connection agreement with WideOpen Blacksburg (Blacksburg Broadband, LLC).
You will find the service providers that sell services on our open access network by clicking on Contact in the main menu. New service providers will continue to be added.
Answer: You should contact your service provider if you are experiencing problems with your subscription or connection. To better identify the problem, please consider the following questions:
1. Have you connected your network cable directly into the data port on your ONT? Or, are you using a router or another kind of wireless connection? If so, do you experience the same problem if you restart the router by unplugging it for several minutes? Try connecting a network cable directly to the data port on the ONT from your computer and running a speed test from your port to the WideOpen Network Operation Center by visiting nperf.com. This will record all types of useful info for us to use to help you troubleshoot.
2. Is the network cable unplugged or damaged?
3. Do you experience the problem at a particular time of day or throughout the day?
Providing as much information as possible to your service provider will help them resolve issues quickly. After investigating the issue, your service provider will contact the WideOpen Network Operation Center if necessary.
Answer: You should use a Cat-5e or Cat-6 ethernet cable between your base router and the installed ONT (modem). If you are uncertain which cable you have, please contact your service provider.